Terms of Service

1. The Services

Corial is an AI-powered sales intelligence platform designed for B2B specialty ingredient commercialization. The Services include:

• Processing of business communications (voice notes, emails, Telegram messages, documents) through AI systems to extract structured customer relationship data
• Pipeline and project management
• Contact and account management
• AI-generated meeting briefings, email drafts, market intelligence, and relationship insights
• Automated notifications and follow-up management
• Integration with third-party communication platforms (email, Telegram, messaging services)

AI Disclosure: In accordance with the EU Artificial Intelligence Act (Regulation (EU) 2024/1689), we inform you that the Services use artificial intelligence systems to process data and generate content. All AI-generated outputs are identified as such within the Application.

2. Account Registration

2.1 Eligibility

You must be at least 18 years old and capable of entering into a binding agreement to use the Services. The Services are intended for business use.

2.2 Account Information

You agree to provide accurate, complete, and current information when creating an account and to keep this information updated. Failure to do so may result in suspension or termination of your account.

2.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately at privacy@corial.app if you become aware of any unauthorized use of your account.

2.4 Authorized Users

If you subscribe to the Services on behalf of an organization ("Tenant"), you may designate employees or contractors as authorized users. You are responsible for all actions taken by authorized users under your Tenant's subscription. Each account may only be used by the specific individual for whom it was created.

3. Your Data

3.1 Ownership

You retain full ownership of all data, files, documents, communications, and other content that you or your authorized users submit to the Services ("Customer Data"). OpenCream does not claim any ownership rights over your Customer Data.

3.2 License to Process

By submitting Customer Data to the Services, you grant OpenCream a non-exclusive, worldwide, royalty-free license to process, store, and transmit your Customer Data solely for the purpose of providing the Services to you. This license terminates when your subscription ends and your data is deleted in accordance with our data retention policy.

3.3 Responsibility for Customer Data

You are solely responsible for the accuracy, legality, and appropriateness of all Customer Data. You represent and warrant that you have the necessary rights and permissions to submit Customer Data to the Services, including:

• The right to process personal data of your contacts and customers in accordance with applicable data protection laws (including GDPR)
• The right to share business communications (emails, meeting notes, voice recordings, Telegram messages) with the Services
• Appropriate consent or legal basis for processing any personal data contained in your Customer Data

3.4 Data Processing Agreement

Where OpenCream processes Customer Data containing personal data on your behalf, OpenCream acts as a data processor and you act as the data controller. The processing is governed by our Data Processing Agreement (DPA), which forms an integral part of these Terms.

3.5 Data Isolation

Each Tenant's data is logically isolated within the Services. Data belonging to one Tenant is not accessible to any other Tenant.

3.6 Data Export and Deletion

You may request export of your Customer Data at any time by contacting privacy@corial.app. Upon termination of your subscription, your Customer Data will be retained for 30 days to allow export, after which it will be permanently deleted.

4. AI Processing

4.1 Nature of AI Output

The Services use artificial intelligence systems to process your Customer Data and generate outputs including summaries, action items, email drafts, relationship insights, competitive intelligence, and market analysis ("AI Output"). You acknowledge that:

• AI Output is generated algorithmically and may contain errors, inaccuracies, or incomplete information
• AI Output is intended as a decision-support tool and should not be relied upon as the sole basis for business decisions
• You are responsible for reviewing and verifying AI Output before acting on it

4.2 Email and Communication Drafts

The Services may generate draft emails and messages for your review. These drafts are never sent automatically. All external communications generated by the Services require explicit user approval before sending. You are solely responsible for the content of any communications you choose to send, whether drafted by the AI or not.

4.3 AI Model Providers

We use third-party AI services (Anthropic and Google) to process your data. These providers process data solely for the purpose of generating responses to our API requests and do not use your data to train their models. We maintain appropriate data processing agreements with all AI providers. A current list of sub-processors is available at corial.app/legal/subprocessors.

4.4 No Guarantee of Accuracy

We strive to provide accurate and useful AI Output, but we do not guarantee the accuracy, completeness, or reliability of any AI-generated content. OpenCream is not liable for any decisions made or actions taken based on AI Output.

5. Email and Communication Processing

5.1 Email Integration

The Services may connect to your email accounts (via IMAP, Microsoft 365, or Google Workspace) to process business communications. By connecting your email:

• You authorize the Services to access, read, and process emails in connected accounts for the purpose of extracting customer relationship data
• You represent that you have the authority to grant this access and that such access complies with your organization's policies
• You understand that the Services will process emails to and from your business contacts, which may include personal data of third parties

5.2 Telegram Integration

The Services may be accessed via Telegram. By connecting your Telegram account:

• You authorize the Services to receive, read, and process Telegram messages (including voice notes) for the purpose of CRM data extraction and AI-assisted workflows
• You understand that messages are transmitted through Telegram's infrastructure before being processed by the Services
• You are responsible for ensuring that your use of Telegram in connection with the Services complies with Telegram's terms of service

5.3 Scope of Communication Processing

The Services process communications to extract business-relevant information (contacts, action items, project updates, competitive intelligence). The Services do not:

• Send emails from your account without your explicit approval
• Delete, modify, or move emails in your connected accounts
• Access emails outside the scope configured by you
• Share communication content with other Tenants

5.4 Third-Party Communication Data

When the Services process communications that include personal data of your business contacts (third parties), you are the data controller for that data. You are responsible for ensuring that your processing of such data (including through the Services) complies with applicable data protection laws, including having an appropriate legal basis under GDPR.

6. Voice Note and Audio Processing

6.1 Transcription

When you submit audio recordings (voice notes, meeting recordings) to the Services, they are transcribed using Deepgram, Inc. (a third-party transcription service) and then processed by our AI systems.

6.2 Consent for Recording

You are solely responsible for obtaining any required consent from participants before recording meetings or conversations and submitting them to the Services. OpenCream is not responsible for ensuring consent has been obtained.

6.3 Audio Retention

Audio files are deleted after transcription is complete. Only the text transcription and extracted structured data are retained within the Services.

7. Acceptable Use

You agree not to:

• Use the Services in violation of any applicable law or regulation
• Submit Customer Data that you do not have the right to process
• Attempt to access data belonging to other Tenants
• Reverse engineer, decompile, or attempt to extract the source code of the Services
• Use the Services to send unsolicited commercial communications (spam)
• Interfere with or disrupt the integrity or performance of the Services
• Attempt to gain unauthorized access to the Services or related systems
• Use the Services to store or process data subject to specific regulatory requirements (such as health data under HIPAA, or financial data under PCI-DSS) unless explicitly agreed in writing

8. Subscription and Payment

8.1 Subscription Plans

Access to the Application requires a paid subscription. Current pricing is available upon request. We may modify pricing with 30 days' notice before the start of your next billing period.

8.2 Payment

Subscription fees are billed in advance on a monthly or annual basis as agreed. All fees are exclusive of applicable taxes.

8.3 Refunds

Subscription fees are non-refundable except as required by applicable law.

9. Intellectual Property

9.1 Our Rights

The Services, including all software, design, text, graphics, and other content (excluding Customer Data), are owned by OpenCream SAS and are protected by intellectual property laws. These Terms do not grant you any rights to our trademarks, brand name, or logos.

9.2 AI Output

AI Output generated by the Services based on your Customer Data is considered part of the Services provided to you. You may use AI Output for your internal business purposes. OpenCream does not claim ownership over AI Output generated from your Customer Data.

9.3 Feedback

If you provide feedback, suggestions, or ideas about the Services, you grant us the right to use such feedback without restriction or compensation.

10. Service Availability

10.1 Uptime Target

We aim to maintain 99.5% monthly availability of the Application, measured as the percentage of minutes in a calendar month during which the Application is operational and accessible. This target excludes scheduled maintenance and circumstances beyond our reasonable control.

10.2 Planned Maintenance

We will endeavor to provide at least 48 hours' advance notice of planned maintenance that may affect availability. Where possible, maintenance will be scheduled during low-usage periods (Saturday/Sunday 02:00–06:00 CET).

10.3 No Guarantee

While we strive to meet the uptime target described above, it is an objective and not a binding guarantee. We do not guarantee uninterrupted access to the Services. The Services may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

11. Limitation of Liability

11.1 Exclusion of Warranties

The Services are provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement. This exclusion applies to the maximum extent permitted by French law; it does not exclude warranties that cannot be excluded under applicable law.

11.2 Limitation

To the maximum extent permitted by applicable law, OpenCream's total liability arising out of or in connection with these Terms or the Services shall not exceed the total fees paid by you in the twelve (12) months preceding the claim.

11.3 Exclusions

To the maximum extent permitted by applicable law, OpenCream shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Loss of data (beyond our obligation to maintain backups as described in our operational practices)
• Decisions made based on AI Output
• Actions taken by third parties based on communications you sent using drafts generated by the Services
• Interruption of business

11.4 Essential Purpose

The limitations in this section apply even if any remedy fails of its essential purpose. Nothing in these Terms excludes or limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any liability that cannot be excluded under applicable French or EU law.

12. Mutual Responsibilities

12.1 Your Indemnification

You agree to indemnify and hold harmless OpenCream SAS, its officers, directors, and employees from any third-party claims, damages, losses, or expenses (including reasonable legal fees) arising directly from:

• Your violation of these Terms
• Your violation of any applicable data protection law in connection with Customer Data you process through the Services
• Third-party claims relating to personal data you have processed through the Services without an appropriate legal basis
• Communications sent using drafts generated by the Services, where you approved and sent such communications

12.2 Our Indemnification

OpenCream will indemnify, defend, and hold you harmless from any third-party claims alleging that the Services (excluding Customer Data) infringe a third party's intellectual property rights, provided that you promptly notify us of any such claim and give us reasonable control of the defense.

13. Termination

13.1 By You

You may terminate your subscription at any time by contacting privacy@corial.app. Termination takes effect at the end of your current billing period.

13.2 By Us

We may suspend or terminate your access to the Services if:

• You breach any material term of these Terms and fail to remedy the breach within 15 days of written notice
• You engage in activity that threatens the security or integrity of the Services
• Required by applicable law

13.3 Effect of Termination

Upon termination, your access to the Services will cease. Your Customer Data will be retained for 30 days to allow export, after which it will be permanently deleted. Provisions that by their nature should survive termination (including Sections 3.1, 9, 11, 12, and 16) shall survive.

14. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on the Website and by email at least 30 days before the changes take effect. If you continue to use the Services after changes take effect, you accept the updated Terms. If you do not agree with the changes, you may terminate your subscription before the changes take effect.

15. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms (other than payment obligations) where such failure or delay results from circumstances beyond the affected party's reasonable control, including but not limited to: natural disasters, acts of government, pandemic, war, terrorism, third-party service outages (including cloud infrastructure, AI providers, and telecommunications), power failures, and cyber attacks beyond reasonable preventive measures. The affected party shall use reasonable efforts to mitigate the impact and resume performance as soon as practicable.

16. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of France. Any disputes arising from these Terms or the Services shall be submitted to the exclusive jurisdiction of the competent courts of Compiègne, France.

17. Miscellaneous

• Entire agreement: These Terms, together with the Privacy Policy and the Data Processing Agreement, constitute the entire agreement between you and OpenCream regarding the Services.
• Severability: If any provision of these Terms is found unenforceable, the remaining provisions remain in full force.
• No waiver: Our failure to enforce any right or provision does not constitute a waiver.
• Assignment: You may not assign your rights under these Terms without our prior written consent. We may assign our rights without restriction, provided we notify you and the assignee assumes all obligations under these Terms.
• Language: These Terms are drafted in English. A French-language version may be made available; in case of any discrepancy, the French version shall prevail.

18. Contact Us

For questions about these Terms:

OpenCream SAS
15 Avenue Marie-Amélie
60500 Chantilly, France
Email: privacy@corial.app